Frequently Asked Questions

Shipping Policy

After we receive your order, it will be made specifically for you. Online orders for our premium paper and peel & stick products have a lead time of 10-14 days and ship from the USA.

Grasscloth Wallpaper online orders have a lead time that ranges from 2-4 weeks and ship from the USA.

Samples ship for free within the continental US via USPS

We take great pride in inspecting all orders prior to shipping. Please report any damaged or missing items to info@mitchellblackhome.com within 7 days of delivery.

Return Policy

All of our wallpapers are printed to order. True to our sustainability mission we don’t “put ink to paper” until we receive your orders, which is why we are not able to accept returns or exchanges. We highly encourage everyone to order samples and contact us if you have any questions.

General

Yes! Each wallpaper product page has the option to purchase 8.5"x11" samples. You can buy both peel & stick and traditional samples for all wallpaper. All samples sales are final.

Make sure you know the width and length of the area you need to cover. All of our wallpapers are 2 feet wide x 10 feet long. 

We have several materials and substrates to choose from. Click HERE for more information about our substrates.

We print to order, if you find that you need more wallpaper later on we cannot guarantee that the new rolls will match your previous order. Color consistency changes for our printers on a day to day basis, so we recommend calculating the total amount needed before placing an order, or ordering extra just in case. Click HERE to use our wallpaper calculator.

Materials are proudly sourced and manufactured in the USA

Not quite. Surfaces with a strong texture make it harder for the paper to stick. We recommend a smooth, clean wall for the most successful application.


Yes, yes, and yes. Please reach out to us at info@mitchellblackhome.com so we can learn more about your project.

Grasscloth Wallpaper

Grasscloth wallpaper is a type of wall covering made from natural fibers. The grasscloth substrate requires a wallpaper paste to stick to a wall or surface. The natural fibers of our authentic grasscloth bring a rich, high end look to just about any space. Our grasscloth collection consists of both patterned as well as solid colors.

Check out our Grasscloth Wallpaper

Yes, we do recommend hiring a professional installer. Our grasscloth wallpaper does come pre-trimmed, however; your installer may wish to table-trim an edge to achieve a better seam or panel width depending on the wall or site conditions. 

After calculating the square footage of your space, we do recommend rounding up by 10%. You can use the wallpaper calculator on any grasscloth product page for assistance. Your professional wallpaper installer can provide exact quantities required for your project.

Our solid color grasscloth is 72 square feet (36in wide x 24 linear feet).
Our patterned grasscloth is 68 square feet (34in wide x 24ft linear feet). There is a minimum order quantity of 2 rolls for any patterned grasscloth wallpaper pattern.

You may see slight variations in color due to the nature of the printing or dyeing process. For our patterned grasscloth, we custom print per order. While our solids come from larger production runs, we cannot guarantee the same lot for future orders. If you "under-ordered", you may notice a subtle difference and we recommend double checking with a professional installer who can confirm the amount of grasscloth you'll need for your project. Mitchell Black cannot be held responsible for any incorrect quantities ordered.

Please keep our grasscloth wallpaper away from moisture or harsh cleaners and dust lightly or vacuum. When dusting, we recommend wiping gently with a soft dry cloth only. 

We do not recommend for use in bathrooms or areas where humidity or moisture might occur as grasscloth is a naturally absorbent material.

Extra rubbing or bumping may cause grasscloth to fray.

Installation

YES! Wallpaper is not scary... it's paper! Wet it and stick it! And peel and stick "wallpaper" is a huge sticker! Peel off the backing, and stick it on the wall. The 2nd best thing about peel & stick wallpaper is that it is repositionable, which means if you make a mistake applying it, you can peel it off and reposition it. The BEST thing about peel & stick wallpaper is you can peel it off, throw it out and choose a different pattern!

If you have no time or no patience and are a perfectionist about wallpaper installation...yes. Wallpaper is meant to add a fun designer element to your home decor. If you think it will stress you out to attempt hanging it yourself, pay a professional and fast forward to the "FUN" part!

Trade

Yes, absolutely. Our Type II Vinyl is perfect in just about any commercial setting.

Yes. If you are an industry professional, please visit our To The Trade page to learn about the perks and become a member.

Have additional questions?

Schedule a call with our dedicated concierge team HERE who'll be happy to help you!